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Qzara Apparel & Textile Sdn. Bhd
  1. Refund the item (s) to us in its original condition and packaging within 7 days of the email confirming shipment.
  2. Your request will be review within 5 working days of its receipt.
  3. Reasons such as “I changed my mind”“I don’t want it anymore”“The colour is different from the website”, will not be considered as valid grounds for refund or exchange.
  4. All returned item (s) are subject to quality control inspection and approval.
  5. Sale and discounted item (s) are not eligible for refund or exchange.
  6. Item (s) must be unused/unwashed/unworn and in the exact condition when purchased. You must present original receipt and it must also be in the original packaging together with the tag/label.
  7. Only purchase made at our website,’Shah Alam Showroom, Melawati Mall, Central I-City, Kota Bharu & Bangi Sentral’s outlet’is eligible for refurn or exchange.
  8. It is your responsibility to ensure the item (s) reaches us. We strongly suggest that you send your parcel using registered mail with a tracking number so you can track your parcel. Shipping cost of returning item (s) are not refundable and will be borne by you.
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