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- Refund the item (s) to us in its original condition and packaging within 7 days of the email confirming shipment.
- Your request will be review within 5 working days of its receipt.
- Reasons such as “I changed my mind”, “I don’t want it anymore”, “The colour is different from the website”, will not be considered as valid grounds for refund or exchange.
- All returned item (s) are subject to quality control inspection and approval.
- Sale and discounted item (s) are not eligible for refund or exchange.
- Item (s) must be unused/unwashed/unworn and in the exact condition when purchased. You must present original receipt and it must also be in the original packaging together with the tag/label.
- Only purchase made at our website,’Shah Alam Showroom, Melawati Mall, Central I-City, Kota Bharu & Bangi Sentral’s outlet’is eligible for refurn or exchange.
- It is your responsibility to ensure the item (s) reaches us. We strongly suggest that you send your parcel using registered mail with a tracking number so you can track your parcel. Shipping cost of returning item (s) are not refundable and will be borne by you.