We are dedicated to ensuring a seamless experience. Browse our most common inquiries below to find the answers you need.
Your account's password can be reset by clicking "Forgot password?" on the login page. An email will be sent to your registered email address containing the link and steps for you to create a new password.
No, you may check out as a guest. We do, however, encourage you to create an account to become a member and enjoy the benefits of the SofeaRose Rewards loyalty programme.
By signing up, you can keep track of your current and past orders via the dashboard.
You will receive an email confirmation of your purchase along with your Order Number. The order will be processed within 2 business days upon payment verification.
Once successfully shipped, an email with tracking details will be sent to you. Your order status can also be checked by logging in to your account.
No changes can be made once an order has been placed. We highly recommend that you review your order carefully before proceeding to checkout.
Items must be returned in their original condition and packaging within 7 days of the email confirming shipment. Your request will be reviewed within 5 working days of receipt.
Reasons such as "I changed my mind", "I don't want it anymore", or "The colour is different from the website" will not be considered valid grounds for a refund or exchange.
All returned items are subject to quality control inspection and approval.
No. Sale and discounted items are not eligible for refund or exchange. Only regular-priced items qualify.
Items must be unused, unwashed, and unworn — in the exact condition when purchased. You must present the original receipt and the item must be in its original packaging, including all tags and labels.
Only purchases made at our website or at the following outlets are eligible for return or exchange:
It is your responsibility to ensure the item reaches us safely. Shipping costs for returning items are not refundable and will be borne by you.
Items purchased in-boutique must be returned in their original condition and packaging within 7 days of the receipt date.
Once a return request is approved, you may exchange for another size or colour, provided it is the same design. Exchanges for different designs are not permitted.
Please complete the Refund/Exchange Form and send it to us along with the item(s) at the respective outlet. The same eligibility conditions apply — items must be unused, unwashed, unworn, with original receipt and packaging.
Once your return is received and inspected, we will contact you via email or phone call to notify you that the item has been received and to inform you of the approval or rejection of your refund.
If approved, your refund will be processed and you will be notified once payment is ready.
No. Only regular-priced items are eligible for refund or exchange. Sale items cannot be refunded or exchanged.
Still have questions? Contact us at [email protected] or WhatsApp us at SofeaRose Teams.
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